Three Key Techniques for Better Listening Essay Example for Free

Three Key Techniques for Better Listening EssayIn this McKinsey article, Bernard T. Ferrari explores three come upon techniques for better listening and its importance. By showing respect, keeping quiet and challenging assumptions, Mr. Ferrari argues that will create a base of knowledge that generates fresh insights and ideas. First, show respect. Respect breeds confidence and trust. If youre a manager, you probably live with a complex set of responsibilities. You cant know everything about every facet of your domain. By respecting your teammates, you will naturally draw them into the conversation and learn from them. If you simply jump to a termination, you short term of enlistment the entire process. Not only do you miss out on any advice about the rate of flow situation, you also teach your colleagues not to offer advice in the future. Second, keep quiet. Ferrari suggest a variation of the 80/20 rule let the separate person speak about 80% of the time term you speak only 20% of the time. Many executives struggle as listeners because they never think to relax their assumptions and coarse themselves to the possibilities that can be drawn from conversations with others. But many executives will have to undergo a deeper brain shifttoward an embrace of ambiguity and a quest to uncover what we both need to get from this interaction so that we can come out smarter. Too many good executives, even exceptional ones who be highly respectful of their colleagues, inadvertently act as if they know it all, or at least whats most important, and subsequently remain fold upd to anything that undermines their beliefs. Third, challenge assumptions. This doesnt just mean that you challenge other peoples assumptions. It also means that you encourage your colleagues to challenge your assumptions. So it takes real effort for executives to stimulate better listeners by forcing themselves to lay bare their assumptions for scrutiny and to shake up their thinking with an eye to reevaluating what they know, get intot know, andan important pointcant know. One of the interesting twists in Ferraris framework for effective listening is his field guide to identifying bad listeners.He identifies six types of bad listeners The Opinionator listens to others primarily to baffle whether or not their ideas conform to what he or she already believes to be true. Grouches are poor listeners who are blocked by a feeling of certainty that your idea is wrong. The Preamblers windy lead-ins and questions are rightfully stealth speeches, often intended to box conversation partners into a corner. Preamblers use questioning to steer thediscussion, identify warnings, or generate a desired answer. Perseverators talk a lot without saying anything. If you pay close attention to one of these poor listeners, youll find that their comments and questions dont advance the conversation. Everyone wants to solve problems, but serve up Man spouts solutions before there i s even a consensus about the challengea clear point that input from conversation partners isnt needed. Pretenders feign engagement and even agreement but either arent interested in what youre saying or have already made up their minds.This article is particularly aimed at executives. However, it is useful for every person who wants to learn how to communicate better. Ferrari uses very interesting and zany examples, so its easy and interesting to read. I find this article very helpful because I struggle to be a good listener. When Im engaged in an intense conversation, Im often framing my response or am thinking about a solution to the problem at hand. Of course, when Im thinking about something else, Im not truly listening. More importantly, if the other side thinks Im not listening, theyre less likely to be persuaded to my point of view. Also, I had always thought of questions as being solely an expression of interest and generosity. Now, I am beginning to better understand that questions. Even seemingly friendly inquiries can be a subtle source of control. We simply cant listen if were talk, even if we are talking by questioning.